YAHOO and Yahoo Mail are still down this morning with users seemingly unable to access the popular service and its email. Yahoo has now confirmed the outage and is working on a fix. According to DownDetector, the issues started at around 07:38 BST, and are affecting users around the world
According to one Twitter user, Yahoo had been down for “well over 3 hours” in Australia. Most of the complaints originated in Europe.
“We understand how difficult this must be for you. We are working especially hard to fix this. Please stay tuned for updates,” Yahoo tweeted from its official customer care account on Thursday shortly before 4 a.m ET. About an hour later, the company posted another tweet to say it had identified the issue but could not say how long it would take to resolve.
The problem only appears to be affecting the mail service, with the rest of the Yahoo portal working well, which is great news for those three people who still use it. Sadly, this isn’t their first outage, far from it. Yahoo’s customer service webpage — help.yahoo.com — also went down for a time, displaying the message, “Thank you for your patience. Our engineers are working quickly to resolve the issue.”
In 2013, a data breach at Yahoo compromised the accounts of the 3 billion users it had at the time. Yahoo parent company Oath, a subsidiary of Verizon (VZ), could not immediately be reached for comment on the cause of Thursday’s outage.